3 comments

Havingworked for UPS for almost 10 years, I can tell you truthfully by firsthand experience that when the employees themselves call UPS "United Package Smashers" they speak accurately. Management gives lip service to treating every package as a "guest of honor" but they're hypocritical liars because their first and foremost priority is their profit margin and cramming packages into trucks as fast as humanly possible.

Here's a good rule of thumb for deciding whether or not to use UPS. If it's a letter or something non-breakable, and you need it to arrive quickly somewhere, then by all means use UPS. They're the fastest.

If the contents are fragile or precious to you or the receiver, then go with Fed Ex of the U.S. post office. Statistically those two companies pay out far less money in damages to their customers than UPS has to because they actually do care more about their customer's goods than their bottom line.

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Anonymous
#257653

ups pays claims all the time if they misdeliver something.I file 2 or 3 claims per month on average for misdelivered/late packages.

i've never had one denied except for weather related issues.which is understandable if airports close.

Anonymous
#257608

Never never ship anything through UPS unless you get a signature when package is delivered.(I did this for the convenience of a customer who works).

If you don't you can get absolutely nothing from UPS, even if it's their fault a package is misdelivered. They won't trace it, or pay even the minimum insurance. This isn't an obvious thing when printing a shipping label, but it should be stated there, and right up front. All they will say is that they sympathize with your problem, but it's really YOUR problem.

What horrible customer service. I've never dealt with a reputable?! company at any time ever that if they mess up, that's just too bad for you.

You're out everything.What jerks!

Anonymous
#257217

"If the contents are fragile or precious to you or the receiver, then go with Fed Ex of the U.S. post office. Statistically those two companies pay out far less money in damages to their customers than UPS has to..."

That's true.

They pay out more claims than the post office because they insure every single package. Most parcels sent through the post office are not insured. No insurance = no claim.

And they pay out more claims than FedEx because at any given time they have about 5 times the volume of packages that Fedex has. And UPS and FedEx use the same loading and automated sorting system.

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