Not resolved
Customer service
Turnaround Time

i paid extra money for faster delivery and extra money for expedited shipping. 5 days later i was still waiting.

my package arrived in town this morning so i called to ask if i could pick it up instead of waiting all day. i was told by 3 employees that i could pick it up after the truck, which wont leave for 2 1/2 more hours, got back later this evening. they circle talked me, avoiding saying no. instead they all told me that i could pick it up later when the truck returned.

i asked why, and they said because the truck has its packing order (i assume the world would stop revolving if someone took the package off the truck and set it aside for me to pick up in a few hours). never again will i order anything that uses UPS.

never once have i had a good experience with them. its always pay us more and we will deliver it in the same time it would normally take.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: allow me to come pick it up at 7am instead of waiting 12 additional hours..

Company wrote 0 public responses to the review from Oct 21, 2014.
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