The delivery guy threw my package with documents on the floor in the building instead of putting in the mail box or delivering it to my door while I was still at home. Usually UPS makes 3 attempts on delivery and only after leaves it in the closest UPS location.
My mom paid for the service from Russia to USA $50 for a tiny package. Thank god to my neighbour who found it and gave it back to me. The scary part if my Russian passport was lost or stolen I could've been left without identity. And to restore my passport I would've have to go back to Russia and I don't have the money, or time, or desire to deal with that.
I use to love your service because I felt that I can trust you UPS, but now I'm so disappointed. I went through major stress and anxiety.
I have 5000 followers on FB plus a lot on IG I will make sure to make a post and warn EVERYONE about your careless services. Unless you want to reimburse the money or offer other options.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.
I liked: Transport time.
I didn't like: Telephone customer service, Pathetic customer service.