I ordered four purses from surprise.katespade.com as Christmas gifts. I was initially notified by UPS via email that they would be delivered on December 15th.
I received a second email on December 15th saying that delivery was rescheduled for December 17th. I have attached pictures of what I received and the green tag that was on the box inside the package. It was $1,000 worth of purses that I had gotten for $285 at a 24 hour Kate Spade pop up sale. They are no longer available and cannot be replaced.
The box was discovered empty at the UPS Facility in Buffalo, NY at 3:00 am on December 14th in Bay 110 NEast. The empty box was placed inside a new box with a new label with 1 lb on it. Clearly the four purses would have weighed more than that. I am unable to locate what the original label looked like and it was removed from the inside box by someone at UPS.
These were Christmas gifts that I was very excited about and they are irreplaceable. I filed a claim with UPS but was told that UPS was not going to call me if they located the purses because I do not have a contract with them. I said they involved me when they mailed me an empty, flattened box. Instead of contacting Kate Spade when they found the empty box in their warehouse, they mailed it to me and involved me.
Ridiculous! I contacted Kate Spade and they will refund me but It's not about the money I want the purses. I examined the inside box used by Kate space and it appears that one end of the box was not property taped. The package was transferred from Niagara Falls and must have been fine at that point because it shows it was scanned.
It arrived in Buffalo NY at 1:50 am on December 14,2018 and was scanned again. The empty box was discovered at 3:00 am. They placed a green "CACH" tag on the inside box indicating the box was found with "fallout".There must be video cameras at the facility that can show what happened to my package and when the purses fell out.
It appears to have happened within an hour and ten minute window. I would like this investigated and would like my goods returned or replaced.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $285.
Preferred solution: Deliver product or service ordered.
UPS Cons: Empty box delivered.