Charged $28 US dollars for shipping and handling for a $23 US dollar part and then charged $20 import charge to get the part at pick up location. This is robbery and should be fined.
Other companies like Fed-Ex and Purolator which I use as our business transporters do not charge this import charge on low value made in Canada parts. I will make sure in the future that all company's that I deal with (and that is many US and Canadian company's shipping more than $400 million of parts) do not use UPS for any transporting needs to eliminate this illegal activity
Monetary Loss: $19.