Ups - More automation, more hassles, less service
Got an Infonotice (used to be tracking number) that they had tried to deliver a package that required a signature and would redeliver the next day. I wasn't going to be home, so I thought I'd be nice and just reschedule. I can do it online, it said! Easy! NOT. Their system wouldn't let me sign up for their My Choice program. So I wait for Live Chat. 4 mins it says. Then 7, then 8, then 10...15 minutes later, I get someone who obviously doesn't care, and just tells me to schedule it online. It won't let me. Well then call our Customer Service line and schedule it. There's a charge for that. Really? I'm trying to do YOU a favor and you want to charge me? Fine. Carry around a 90 lb package for 3 days and try multiple attempts, I"m not paying.
I'm all for automation when it makes life easier for everyone, but UPS's system is specifically set up to make even the easiest of requests complicated and/or impossible. THIS is exactly why I switched to FedEx years ago, and if I could get companies to stop using UPS to ship to me, I would.
What can Brown do for you? It can waste your time and *** you off and you still won't get your package when you need it.
Monetary Loss: $500.