The company I work for has had a UPS account on monthly billing for over 20 years. I had to request a copy of an invoice.
Upon logging in, by doing this it switched our account to daily billing. I called within 3 days to get it changed back as that was NOT my intent nor was I aware. UPS then switched the account to weekly billing. Upon calling again, I was told that $180 deposit would be required to switch the account back to monthly billing which it has been on for the last 20 years.
I am tired of BIG companies trying to dictate what they will do or not do to GAIN or MAINTAIN your business. I will utilizing FedEx going forward
Reason of review: Poor customer service.
Preferred solution: Set account back up like it has been for the last 20 years on monthly billing.