On the 18th of January 2013 I purchased a Samsung T699 mobile phone from Canada GSM (a model not available in Australia)who sent it with UPS. The package was tracked to Changi, Singapore where it disappeared. I had waited two weeks before I checked the tracking website and then contacted UPS by email, who politely informed me that they only dealt with the sender/shipper and not with the customer.
I then sent two emails to Canada GSM sales dept. without reply.
I contacted UPS again same result.
Then I finally contacted Canada GSM using a different email address reply sounded hopeful.
Since then I have had no meaningful information from either Canada GSM or UPS in spite of at least one email a week requesting progress on my claim.
It is now the 11th of May and I still have no phone or refund.
Monetary Loss: $444.