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On the 18th of January 2013 I purchased a Samsung T699 mobile phone from Canada GSM (a model not available in Australia)who sent it with UPS. The package was tracked to Changi, Singapore where it disappeared. I had waited two weeks before I checked the tracking website and then contacted UPS by email, who politely informed me that they only dealt with the sender/shipper and not with the customer.

I then sent two emails to Canada GSM sales dept. without reply.

I contacted UPS again same result.

Then I finally contacted Canada GSM using a different email address reply sounded hopeful.

Since then I have had no meaningful information from either Canada GSM or UPS in spite of at least one email a week requesting progress on my claim.

It is now the 11th of May and I still have no phone or refund.

Monetary Loss: $444.

Company wrote 0 private or public responses to the review from May 10, 2013.
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Seattle, Washington, United States #648979

ups only deals with the shipper because the shipper is their customer...not you, ie they pay the ups bill.

your complaint is with the shipper not resolving your issue and/or refunding you. they should reship and resolve the loss claim on their time.

why are these issues so confusing for you all?

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