Package was sent via UPS next day air, early am delivery to Loomis Ca. The package was guaranteed to be delivered by 9am the next day.
Package was not received by the customer until 1130am, resulting in a delay to an important presentation. UPS was notified of the delay, and their customer service person told me that there was a weather delay in Loomis Ca that day. I went to the NOAA web site, and found that entire day was sunny and 60 degrees, no wind, with unlimited visibility.
I requested they only chage me the standard UPS next day air rate, and they told me the issue was closed. I had another legitimate claim 2 years ago, and it took UPS over a year to reconcile.
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $141.