For Easter I ordered special Italian pastries from Little Italy in NY (I was born and raised in an Italian family in NYC). I didn't get the promised package in time for Easter, but when I looked at tracking, it said it had been delivered on Holy Thursday.
I e-mailed all my neighbors, and the day after Easter, the mystery was solved: the UPS man delivered my package to my next door neighbor. She pulled the package in and went away for the holiday. On Monday, she put the package on my doorstep: UPS says that they will chastise the driver, but will not refund the $70 shipping fee, even though one of the items was sent by 2 day air because it needed to be refrigerated promptly.
And of course, by Monday, that item ($35 + $70 Shipping Fees) was moldy and inedible, besides being too late for my family holiday. If one of their agents mis-delivers, they should be held accountable and my fees returned.
Monetary Loss: $105.