My family flies to Germany for a 3-year tour in 2 days. We have a family pet that needed time sensitive documents stamped by the USDA vet services.
I over-nighted the documents with the payment on Friday for a Monday by noon delivery. At 4pm Monday, there was still no delivery. The package was put on the wrong truck! I cant tell you how tired I got of hearing "someone will call you in response to your urgent message within the hour"!.
First, I only got 1 call back from 4 urgent messages. Second, I got told that if it didn't get delivered by the office closing time (4pm), it will be held til the next business day and will be there by noon. What?!?!?..... Tuesday is our LAST day to get this done!
We have no home, no household goods, and we leave in 36 hours and I need this paperwork in hand at the airport check-in!
In the end, the package arrived at 430 (the daily pick-up time). Wouldn't it have been less stressful to just say, their daily pick-up driver has it and it WILL be there today???
Now, I have to drive 2 hours to pick up these documents myself because there is no time for the prepaid over-night return. UGH......
I will NEVER use UPS again!!!!!
Product or Service Mentioned: Ups Delivery Service.