I believe that UPS needs to run more efficiently. It be more believable that weather was to blame, if deliver delays were closer to the same number of days operations may have been closed due to ice and weather. The delays at this point are just poor management and operations.
I have to say, going forward, I will not choose UPS as a preferred method of delivery. If it makes any of you feel better, the lack of service will cost them over the next year. I am sure UPS is going to have to hire help to clean up the public relations mess. If they are smart business people, they will hire some operations specialist to identify the real problem beyond the weather and be more prepared in the future.
That said, I have Christmas cards that arrived in Mesquite on December 10th, no further information was available until the 17th. The cards were scanned at 4:00am on the 17th. At 4:00pm on the 17th, an new message was posted that just stated unexpected delay. An unexpected delay of 7 days, in return for 2 to 3 days of dangerous roads in Dallas.
I hope UPS plans to make a formal apology to its customers. The families who have not received holiday gifts, medical supplies, etc. It should also apologize to all the companies that will have returned products because customers had to go else to purchase while UPS figures out its operational mismanagement.
Best of luck to all the people waiting on packages.
Product or Service Mentioned: Ups Delivery Service.