I ordered a Krups toaster oven from E Bay. When delivered, the bottom element was shattered rendering the oven useless.
I complained to UPS. They went through a great rigamirole, and told me to have the item ready for shipment to their place thats assesses damage etc. They told me they would pick it up today. I cancelled appointments I had and stayed home all day.
( I couldnt even work in my garden in caes I didnt hear them ). No one came. When I called to ask why, the repesentative said that they were not going to pick upthe item that it was the responsibility of the shipper.When I asked what am I supposed to do wirth the broken oven, they said I could send it back to the shipper.
When I asked who would have tpo pay for that, they said I would. So now Im stuck with an oven that was destroyed by UPS, and they wont do a thing about it.