I filed a claim with UPS. I shipped a package on December 19th to be sure it arrived before Christmas.
UPS lost a Christmas package to family that had 6 gift cards with a total value of $600.00. They send me a notice it was delivered and 2 days later changed the notice to pending. The package was lost in their Jacksonville Facility. After 4 phones calls, and a on-line claim they finally decided to reimburse me the shipping fees.
They would not honor their on policy of insuring a package for a minimum of $100.00. I am getting a refund for $11.46 shipping cost.
I escalated to a supervisor who would do nothing either. They continue to say they do not reimburse for gift cards even though I provided the purchase receipts.This is lousy customer service and I will be changing to FED EX or any other competitor they have.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $600.
Preferred solution: Full refund.