Our company switched from another vendor to UPS. The first experience with the local depot (Newmarket, ON) was very poor; the store and staff were unorganized, unfamiliar with procedure and not helpful.
This improved a little over time, but, no where near the service I received from their competition. Went today on a Saturday to ship 3 important parcels (otherwise would never go to UPS on a Saturday), and interrupted the staff member eating a sandwich. They informed me that they were out of Canadian Waybill forms and asked if I could return on Monday. Exasperated, I asked if they were telling me that I couldn't ship today?
They replied I could, but, I would have to go to another location. Seriously, who has time for this BS!
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.
I liked: Local depot.
I didn't like: Customer service.