Not resolved
1.3
Details
Customer service
Product or Service Quality
Turnaround Time
1 comment

Our company switched from another vendor to UPS. The first experience with the local depot (Newmarket, ON) was very poor; the store and staff were unorganized, unfamiliar with procedure and not helpful.

This improved a little over time, but, no where near the service I received from their competition. Went today on a Saturday to ship 3 important parcels (otherwise would never go to UPS on a Saturday), and interrupted the staff member eating a sandwich. They informed me that they were out of Canadian Waybill forms and asked if I could return on Monday. Exasperated, I asked if they were telling me that I couldn't ship today?

They replied I could, but, I would have to go to another location. Seriously, who has time for this BS!

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I liked: Local depot.

I didn't like: Customer service.

Company wrote 0 public responses to the review from Nov 07, 2015.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1060018

Did you go to a UPS Customer Service Center, or a UPS Store? If it was the latter, those aren't actually owned by UPS.

Also, in the US at least, the UPS hubs aren't even open on weekends.

You May Also Like