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Customer service
Product or Service Quality
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Our company switched from another vendor to UPS. The first experience with the local depot (Newmarket, ON) was very poor; the store and staff were unorganized, unfamiliar with procedure and not helpful.

This improved a little over time, but, no where near the service I received from their competition. Went today on a Saturday to ship 3 important parcels (otherwise would never go to UPS on a Saturday), and interrupted the staff member eating a sandwich. They informed me that they were out of Canadian Waybill forms and asked if I could return on Monday. Exasperated, I asked if they were telling me that I couldn't ship today?

They replied I could, but, I would have to go to another location. Seriously, who has time for this BS!

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I liked: Local depot.

I didn't like: Customer service.

Company wrote 0 public responses to the review from Nov 07, 2015.
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Did you go to a UPS Customer Service Center, or a UPS Store? If it was the latter, those aren't actually owned by UPS.

Also, in the US at least, the UPS hubs aren't even open on weekends.

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