Once again UPS has "lost" our aircraft parts. Every person I have talked to has been full of excuses but not a single solution.
In fact, they can't even figure out WHERE MY PACKAGE IS, even though it was scanned into their Houston facility on Friday at 12 noon. It is now Tuesday. Customer service Deanna put a manager, Victor, on the phone. He can't even get an answer from the Houston facility.
Customer service at corporate headquarters, Aaron, put on Lori?, another supervisor. Yep, more apologies and lots of excuses. NOBODY AT UPS seems to know who scanned my package in or where it went. I cannot understand how a company does not know which employee scanned the package at their facility, or how they could not know what packages are on their trucks.
I call BS. These packages are scanned via handheld trackers which are carried by the drivers, so ALL PACKAGES are electronically accounted for. Between the lost parts, damaged and beaten packages, and the complete lack of ANY sort of knowledge within their company in this issue, UPS has lost my business for good. They will not answer my questions so that I can update my customer, but rather they will call my vendor and update them, then my vendor is expected to stop what they are doing and call me to let me know what UPS is doing, so I can in turn let my customer know the status.
What a big, aggravating loophole for everyone BUT UPS to have to deal with.
My vendor did their part, they shipped my package and do not need to be stuck in the middle of UPS' screw up. Time for companies to TAKE RESPONSIBILITY when they mess up.