I wish I had read the reviews before I shipped UPS. I sent all my important personal and original documents (birth certificate, etc.) to passport Canada via UPS.
According to my paper work they should have arrived 2 weeks ago, according to UPS they should have arrived 1 week ago but, they have not arrived at all. UPS customer service keeps giving me the brush off - sending me back to the office depot for support, office depot swears they can do nothing more than put a tracer on it. As a result of this lost package my summer plans are screwed up and worse my documents may be lost.
If I have to listen to one more empty apology from a UPS robot sitting in a cubicle reading from a form letter I will scream. I should have used FED-EX!!!