i was supposed to receive a package (a pretty expensive external hard drive) in two days with amazon prime. i received notification that it had been shipped the same day as the purchase and should arrive on time.
3 days past the expected arrival date and no update or package. called ups and they said the package was "obviously lost in transit", no ***, and told me to refer to amazon. representative put me on hold for 15 minutes to get a link to use, but since i got tired of waiting around for them, i just called amazon for a replacement.
they needed to confirm it was lost from ups but when speaking with ups, they lied saying there was a "big load of packages being picked up and my package was not included in there". luckily amazon is sending another, but i hope the ups associate that finds my package is happy now that they have a free hard drive (sarcasm).
This person wrote the review because of "lost package, poor customer service, liars" at UPS and attached a photo. Reviewer claimed that he or she lost $100 and wants UPS to read this review and look into the issue (if any).
The most disappointing in user's experience was unethical business practices, customer service and delivery and poor tracking tool. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
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