i was supposed to receive a package (a pretty expensive external hard drive) in two days with amazon prime.i received notification that it had been shipped the same day as the purchase and should arrive on time.
3 days past the expected arrival date and no update or package. called ups and they said the package was "obviously lost in transit", no ***, and told me to refer to amazon. representative put me on hold for 15 minutes to get a link to use, but since i got tired of waiting around for them, i just called amazon for a replacement.
they needed to confirm it was lost from ups but when speaking with ups, they lied saying there was a "big load of packages being picked up and my package was not included in there".luckily amazon is sending another, but i hope the ups associate that finds my package is happy now that they have a free hard drive (sarcasm).
More Review Details
What I liked
What I disliked
- Unethical business practices
- Customer service and delivery
- Poor tracking tool
- Reason of review:
- lost package, poor customer service, liars
- Monetary loss:
- Product or service
- Ups Shipping
- Review category