Not resolved

UPS dodges responsibility by saying they rely on the retail UPS Store to settle the claim. How can the store be responsible when the package arrived at the UPS owned facility per the tracking records.

Very shoddy business practice that has cost them any continued purchases for the remainder of my life. That means not doing business with online sellers who use UPS. This is another example of the big corporate business rolling over the consumer because they crave earnings as opposed to establishing a good reputation.

And BTW, the UPS retail store has not returned my call. Go figure.

Reason of review: Problem with delivery.

Monetary Loss: $350.

Preferred solution: Full refund.

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UPS Stores are independently owned and operated. If you had an issue at a UPS Store, that is not a UPS issue.

to Anonymous #1014630

If they carry the UPS brand and deal exclusively in UPS services, then yes it is a UPS issue. Just like finding a mouse in your drink at McDonalds.

If UPS frnchises these locations and the package made it's way to their sorting facility then it is certainly their issue. Are you a independant frachise owner?

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