The UPS store at 2020 Cabin Town Rd, Bloomington, IL would not ship a defective firearm back to the manufacturer without the Manufacturers FFL. I called the UPS customer service and learned this is not UPS policy, it is just the policy of the local UPS center.
I run a small business and ship packages often, upon until now I used UPS for nearly all my shipping. I will be using FedEx now.
The local UPS center and the help line all give a run around. I am very disappointed UPS doesn't have a web sight where complaints can be filed.