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Be VERY CAREFUL using "the U.P.S.Store" in Cleveland, TN ...

... ... I sent a computer to a friend in Illinois ... the clerk at the local UPS STORE - Farmland Corner, Cleveland, TN.

asked if I wanted any additional insurance above the default $100. I declined ...he weighed the package, and took my money. Found out the computer was pretty badly damaged upon arrival in Illinois. Recipient and I both contacted UPS to file claim ...

he was told "Stick it back in the box ... we'll come get it for an inspection". He did as instructed ... only, instead of taking it to be inspected, they sent it BACK to Tennessee ...

and during the return trip, they REALLY mangled it. THEN the fun began ... got a major runaround from the owner/manager of the store (lLee - store #3642) ... ONLY THEN was I told that the so-called insurance was ONLY for LOSS ...

NOT DAMAGE ... UNLESS they packaged the shipment in the first place. Lee claimed he went to bat for me, trying to get a settlement, but couldn't or wouldn't say who he contacted or when. Yesterday ...

after about 6 weeks of this ***, I went to pick up what's left of the computer ... only to have a conversation with Lee about the entire ordeal ... he was very critical of me for not having taken out the extra insurance to cover the cost of the computer ... when I asked him if they would have covered it for that full amount if I HAD taken the optional coverage, he admitted they would not ...

kinda says a LOT about his business sense, I believe. He gave me information about a UPS website where they show the "PACKING STANDARDS" that they require ... he says the shipping box I used was inadequate ... it is the SAME box in which a new computer was previously delivered to me ...

he said I used inferior packing materials ... he recommended foam peanuts and/or bubble wrap ... I DID use bubble wrap ... inflated pillows ...

and pieces of foam that were original to the box. NEVER did the clerk ask what was in the box, or inspect the package to determine if it was adequate. All of this, and he wouldn't even refund my shipping fees ... I got to give him $20 for all the hassle and a smashed computer !!!

I really need more stress in m y life ...thanx "LEE"

Monetary Loss: $300.

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Anonymous
#1143287

Nope.

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