We shipped our package internationally with UPS last week, and it got stuck at US Agriculture Department. UPS has for this case a customer service available 6 am - noon EST only !
We are pacific time, so by 9 am they are gone and messages were not returned until the next day !
My complaint is that the UPS system with limited office hours and limited availability and limited effort of calling is not set up to reach the customer in time. Only when I complained and requested to get the supervisor, Iwas told I would not be called back, as the supervisor was not in and would be back next day !
Guess what, the supervisor called me. Jsuta a week too late, our package was ruined by then.