Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

1 - For some time UPS has adjusted dimensions and added charges which were demonstrably false (lies and overcharges);

2 - UPS now they have added an Audit Fee on top of the adjustments and charges;

3 - UPS has removed the online bill payment Dispute function;

4 - UPS recently shipped and billed 2nd Day early delivery, then delivered instead at end of the day. Did not correct the billing. 4 call attempts to resolve this which included transfers to other operates and disconnects - hours wasted, they then destroyed all contact records with UPS about the problems and now claim we missed the reporting deadline which is false. And no contact records, zero, none, to be able prove otherwise. Demanding payment.

5 - Do a Google search to find UPS complaint resolution? - UPS controls virtually all the Google search results which go to a UPS page. Found this page by searching for "UPS Cheats Customers"

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Problems with payment.

Preferred solution: Public admission of guilt and contact me personally to apologize their lies and overcharges.

I didn't like: Lies, Falsification of information, Increasing ship charges falsely over dimms, Poor business practices very unethical.

Company wrote 0 private or public responses to the review from Jul 30.
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