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Post it on from door states "Sorry we missed you..." Dated 11.06.19-Box checked with UPS portal access point location indicates package will be left next delivery date by 1pm-Arrived @location and agent states package never arrived (the time was 5:30pm) Called UPS while outside the store, agent said package WAS delivered to access point and "Must be picked up by 11.14.19". Re entered store with agent on line, store operator confirmed with ups agent that package never arrived as there was no signature of receipt.
UPS agent apologized saying she was mistaken, package was returned to processing center and would be delivered to my residence. Checked for status today:Please check back later for scheduled delivery. It is almost 24 hrs and there has been no update. Also, no option for "Real time tracking".
Called and was told the package "Redirected at customer request" WTH This is completely untrue. Agents answering customer calls appear to be reading from a script and offer no assistance.
My employer no longer uses this company due to a similar incident involving checks sent to an off site location. After several days the package was located by UPS and we were told the package was "in the truck and missed by the Driver".
In my opinion, this company is so large they have no concern about the consumer...
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Provide real time tracking.