I'm assuming he tried to deliver a 160lb package on a pallet with some sort of driven fork lift or something. He called and said he couldn't make it up to the house.
Thinking he made it at least half way I didn't worry.
It was by the road, 5 feet up the driveway! I got a hand truck and easily pulled it up to the house.
This is either lazy or poorly equipped, but they're lucky it wasn't stolen. Any vehicle big or small has had no problem driving up my driveway, and for a delivery service to have trouble is lame
This person wrote the review because of problem with delivery at UPS. Reviewer claimed that he or she wants UPS to offer any options to resolve the issue.
The most disappointing in user's experience was delivery drop. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.