Not resolved
Diversity of Products or Services
Product or Service Quality

Ever thought that people have school/work between 10am and 3pm? No?

How could someone sign between those times!? When you say estimated next delivery Friday AFTER 5pm, be there at that time, not four hours earlier. An estimate should be at least a little accurate, not that off. And pick up between 7-7:30pm the same day- inconvenient, especially when your only location is on the other side of town.

If you are so far off from your estimated time, your drivers should try again at the time they said. I shouldn't have to pay money to get a specific time just because the drivers can't follow their estimates.

I understand if it was scheduled for after five and they come at 4, one hour isn't too bad. But so far off is ridiculous.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Sep 26, 2014.
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New Mexico, United States #877118


Ever thought that this is UPS's driver day job as well? No?


Magic word dumb dumb,


Orlando, Florida, United States #875934

Yes, UPS realizes people work during those hours. So the only other option is to start package delivery around 4 o'clock when people start getting home.

Which means people getting packages around 10 o'clock for some people or later. Frankly I don't want UPS knocking on my door at 10PM.

A delivery time estimate is just that, an estimate. There is no way for people who make that estimate to know what the driver's route looks like on delivery date, what traffic is going to look like that day, so yeah it can be off by 4 hours because it's just supposed to be an estimate not a guarantee.

If UPS starts to deliver to everyone based on their individual schedules, they will be able to deliver 1/2 to 1/3 of the packages they normally do which means costs skyrocketing.

Also unless you pay for early delivery, you aren't paying for a specific time. You are paying for DELIVERY and given an estimated time as a COURTESY. And if other people are willing to pay for that early morning delivery, you get bumped back however many hours it takes.

Don't like it? Pony up the cash.

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