Ever thought that people have school/work between 10am and 3pm? No?
How could someone sign between those times!? When you say estimated next delivery Friday AFTER 5pm, be there at that time, not four hours earlier. An estimate should be at least a little accurate, not that off. And pick up between 7-7:30pm the same day- inconvenient, especially when your only location is on the other side of town.
If you are so far off from your estimated time, your drivers should try again at the time they said. I shouldn't have to pay money to get a specific time just because the drivers can't follow their estimates.
I understand if it was scheduled for after five and they come at 4, one hour isn't too bad. But so far off is ridiculous.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.