Two day air. ???????really?????
Due on Dec. 22 , Friday, as they told me for two dAys via email. Pkg never came on Friday... I called Friday night at 11:50pm.
Wait for over 30 minutes . Was told it would come Saturday the 23rd. Nothing came Saturday by dinner time. I call again and wait a similar amount of time.
THEN I was told it is NOT coming until Tuesday, Dec. 26th. SOOO.....WHY WAS I NEVER notified earlier than Saturday night that I might as well forget it for Christmas! Furious at their absolute lack of communication.
If they had some customer service skills and better business practices, perhaps they would have sent me a simple email informing me so.....then I might have had time to find some replacement items.....but at this point it is out of the question. VERY VERY ANGRY !!!!!!!!!!!!!!!!!!!!!!!!!! This is NOT their first Christmas season.
Never forget this experience.....I will always remember the Christmas of 2017. They should apologize to Seabear as well!
Product or Service Mentioned: Ups 2nd Day Air Delivery Service.