Had a shipment due 10 days ago and no tracking update in five days - just that it's in Syracuse and could not be dispatched because of the major Western NY snow event back on Nov 21st (it's the 29th today).I get and respect that stuff just happens.
The status did change to "in transit" five days ago. It's just under two and a half hours between the cities of Syracuse and Buffalo (I attached a mapquest of directions for "Brown's" benefit). I usually have no gripes about this company but in this instance I don't think they handled adversity very well. I'm staying reasonably patient because while the item is of significant value, it's not of any personally urgent need (in which case I would be flippin' mad and cast a pox upon the wickedness).
Doesn't UPS "love logistics" anymore?
Just would be nice to know if my *** is lost, damaged, stolen or being delivered on or about January 5th 2015.Like I said, UPS hasn't dissed me before but just this once - they deserve a good scorning.
Reason of review: Problem with delivery.
I liked: Usually very good service.
I didn't like: Package overdue without update.