Had a shipment due 10 days ago and no tracking update in five days - just that it's in Syracuse and could not be dispatched because of the major Western NY snow event back on Nov 21st (it's the 29th today). I get and respect that stuff just happens.
The status did change to "in transit" five days ago. It's just under two and a half hours between the cities of Syracuse and Buffalo (I attached a mapquest of directions for "Brown's" benefit). I usually have no gripes about this company but in this instance I don't think they handled adversity very well. I'm staying reasonably patient because while the item is of significant value, it's not of any personally urgent need (in which case I would be flippin' mad and cast a pox upon the wickedness).
Doesn't UPS "love logistics" anymore?
Just would be nice to know if my *** is lost, damaged, stolen or being delivered on or about January 5th 2015. Like I said, UPS hasn't dissed me before but just this once - they deserve a good scorning.
Reason of review: Problem with delivery.
I liked: Usually very good service.
I didn't like: Package overdue without update.