Ups - Item missed during shipping

2283 of 3978 Ups reviews

I have an account with UPS w6740f and i regularly ship to all over the world daily.I shipped a shipment on 22 june,2013 to one of my customer Netherland.Tracking no.1ZW6740F0450623296. When my customer received goods,there were 8 pairs or 16 pcs were missed from total shipment.

1 pair onion earrings citrine

1 pair onion earrings rosequartz

1 pair earstud earrings with 25 x 35 mm teardrops blue chalcedony

1 pair earstud earrings with 25 x 35 mm teardrops rosequartz

1 pair earstud earrings with 25 x 35 mm teardrops black onyx

1 pair earstud earrings with 25 x 35 mm teardrops milky white onyx

1 pair earstud earrings with 25 x 35 mm teardrops amethyst

1 pair earstud earrings with 25 x 35 mm teardrops aqua chalcedony

I contacted to UPS regarding this matter and wrote emails again and again.But they replied that packing was not sufficient.I regularly ship goods and all my packing is same.If my packing were not good,how can UPS sent the package.I am very disappointed as it loss of US$300.

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Monetary loss:
$19800
Product or service
Silver Jewelry
Review category
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Nick1346

Aug 30, 2013 #709034 Albuquerque, New Mexico, United States

How the shipment was packed has nothing to do with loss or stolen goods. I would suggest trying to file the claim again or dispute the denial and state exactly what happened. However, this isn't going to work if you didn't insure the package for full value.

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