Not resolved

A parcel from UPS arrived at my door No signature NO request for payment and NO paperwork NO option to refuse or even ‘self clear’, the courier guy did not ask for anything, Apparently a gift sent from a distant relative abroad. Three weeks later I received an invoice from UPS for duties.

why would I have to pay duty on a gift under $60 sent to me with my knowing?

I contacted Ups and they refuse to credit, I do not think I should be paying for this.

This person wrote the review because of poor customer service at Ups. Reviewer claimed that he or she lost $98 and wants Ups to issue a full refund.

The most disappointing in user's experience was denied responsibility and in ability to communicate effectively. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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