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UPS took 3 months to send out a reimbursement check to my company on behalf of my customer for a damaged package. This process is a 10 bis day turn around.

When my customer called into UPS with the claim number after a month to check on the status they were rude and advised him they couldn't give him any information. Everytime you call you get a rep that can barley speak english it is so frustrating. Every time I would call as the shipper I would get the run around weather or not the claim was filed and they couldn't ever tell me anything.

I eventually had to get a manager on EVERY CALL because the reps obviously aren't properly trained to provide the correct information. What a joke for a company!

Product or Service Mentioned: Ups Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $91.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Sep 12.
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