It took UPS 3 months to reimburse my company for a damaged package the process has a 10 bis day turn around
UPS took 3 months to send out a reimbursement check to my company on behalf of my customer for a damaged package. This process is a 10 bis day turn around.
When my customer called into UPS with the claim number after a month to check on the status they were rude and advised him they couldn't give him any information. Everytime you call you get a rep that can barley speak english it is so frustrating. Every time I would call as the shipper I would get the run around weather or not the claim was filed and they couldn't ever tell me anything.
I eventually had to get a manager on EVERY CALL because the reps obviously aren't properly trained to provide the correct information. What a joke for a company!
Product or Service Mentioned: Ups Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $91.
Preferred solution: Full refund.