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I'm pissed with UPS service, I don't understand what was the point to pay more, if they have such a horrible service!I will never use their service again.

I schedule late deliver after 3 p.m. on purpose went home early and guess what, the driver came in at 1:00 p.m. because he was at that area. I paid twice more for your company to do your job and if offer late deliver please do so.

Second I called customer service she apologized and offer to pick up box at palatine which is 35 miles away, since i needed box as soon as it possible (my lenses i can't drive without them) i wen there, they told me i have to wait additional hour to receive my package. At 8:15 worker telling me that she doesn't know where's my package and they will re deliver, i asked what time and again "We can't guarantee deliver after 3

" I wasted my gas, my 3 hours of time and 1 hour 30 min on a way home for nothing!!!! I was so mad but there is nothing you can do with those people!!!I had long day at work, i had to drive without leans, I had to spend another 40$ on gas to make this trip.

will never use your service!!!I will re-sign my business and tell as many people as I can about your horrible service

Review about: Ups Customer Care.

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Anonymous
#293613

wow some of these "pissed consumers" are complete idiots....a ups driver has over a hundred deliveries to make....he cannot meet you at a specific time because it is convienent for you. The world does not revolve around you and your package....

Anonymous
#290150

yeah there's no such thing as post 3pm delivery guarantee, you're completely mistaken. and don't try to say that that's what they told you, because i guarantee that they didn't.

Anonymous
#290047

Actually, NO carrier has guaranteed after 3 pm service.

UPS is a carrier not a personal courier.

It's unfortunate that you didn't check to see if your package had returned to the center before wasting a trip. Again, long days for drivers can carry into the evening.

There is no way to have any delivery service arrange a time to meet you specifically. Just as you didn't want to waste gas, UPS/FedEx/USPS doesn't want to pay for gas and employee hours to drive multiple times to your neighborhood. It's ONE reason why early delivery costs more, a special driver often has to be sent to get those packages delivered.

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