Since I ordered goods from different parts of the world, I have no control over which method of shipment my supplier used for delivery. So I get to try all delivery companies and I really love the services of FedEx and Canada Post, who will leave at note at the receiver's door (I mean the actual door in front of the house/apartment). However, I am really upset with UPS. Out of five (5) times, for four (4) times the driver lied about delivery and was really irresponsible.
Here is one of the details...
On October 8th, 2013 my artist shipped a $500 worth custom water-coloured hand drawn map for my wedding in July 2014. I waited for two months and I never received any news about the shipment. When I finally got a tracking number from my artist, I found out that UPS was the carrier. When I typed in the tracking number and saw what is on the screen, I almost fainted. It showed that…on...
10/29/2013 6:44:00 PM THE RECEIVER HAS REQUESTED THAT WE HOLD THIS PACKAGE FOR A FUTURE DELIVERY DATE / PACKAGE ABANDONED BY THE SENDER AND THE RECEIVER MISSISSAUGA, ON CA
10/24/2013 10:00:00 AM THE RECEIVER DID NOT WANT THE ORDER AND REFUSED THIS DELIVERY / UPS WILL CONTACT THE SENDER AND/OR RECEIVER REGARDING THE STATUS OR DISPOSITION OF THIS PACKAGE WINDSOR, ON CA
10/23/2013 6:29:00 PM THE RECEIVER HAS REQUESTED THAT WE HOLD THIS PACKAGE FOR A FUTURE DELIVERY DATE / UNDELIVERABLE INTERNATIONAL SHIPMENT. UPS IS OBTAINING FURTHER INSTRUCTIONS OR APPROVAL FOR RETURN SHIPMENT. MISSISSAUGA, ON CA
1) I never seen or knew any delivery attempt
2) I never "requested" anything
3) I DID NOT "REJECTED" anything!!!!
After talking to the sender, he told me he never got any call or notice from UPS about "further instructions". I called UPS Canada.
The lady over the phone told me that the package was abandoned at the abandoned department and being destroyed by UPS after 30 days of attempt delivery. She "understands" the value of it but it was destroyed already and could never be retrieved.
I was really upset and disappointed. Then there is another story from the lady of UPS. She told me
"According to what I saw, the driver tried to deliver the package but he was told that there was no such person in the building. So he left a note and left."
I went to the lobby of my building, depressed. Then, at the buzzer station, I saw pieces and pieces of UPS stickers on the wall outside the building. "Final delivery attempt".
The wind howled and blew when I opened the door. One piece of UPS slip felt on the floor.
Monetary Loss: $500.