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Customer service

I ordered iPhone 6 Plus 64GB Space Gray on 13th Sept '14.

The delivery was today (10th Sept '14). Yeah, received the delivery carton from UPS, signed the hand-held device to acknowledge delivery, and opened the carton immediately in the presence of the UPS driver.

But there was no iPhone 6 Plus product inside the brown carton box. It was an empty carton that was delivered by UPS. Quite disappointing besides feeling bamboozled. Didn't allow the UPS driver to depart.

Asked him to void the delivery transaction. Called UPS at 1800-PICK-UPS and submitted my complaint. They have opened an 'investigaton' without any tangible solution in sight. Called Apple Customer Service at 1800-MY-APPLE and the Apple rep opened an 'investigation' against my web order.

No solution in sight. Not sure if the missing iPhone 6 Plus will be delivered Monday.

Will not take this lying down. Will pursue vigorously.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $420.

Preferred solution: Deliver product or service ordered.

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Anaheim, California, United States #888726

I received a lock


My iPhone 6 delivery consisted of a shipping carton that had obviously been tampered with ( damaged box, different tape used to re-close) and inside was the iPhone 6 box with everything except the phone. It obviously was done while in ups's possession, not after delivery.

to Sarah Skokie, Illinois, United States #898358

Same situation happened to me, i bought my mom a iPhone 6, she recieved everything except the iPhone, charger, and headset. UPS workers are scamming the customers that use their service, and no one is doing anything about it

Florida, United States #883431

I'm not sure what UPS did wrong here. It sounds like Apple mistakenly sent you an empty box. Those sort of mix-ups happen now and then in warehouses.

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