Orlando, Florida
8 comments
Featured on Facebook Not resolved

Update by user Nov 18, 2013

An update to this.UPS contacted the shipping agent who told them a month ago to abandon the shipment, despite it being our property.

since then we've had an update. UPS returned one missing item 24 hours after I told them I would be pressing criminal charges against their CEO for theft. Unfortunately their own packaging was worse than ours and the item was damaged even more. Now they are refusing to accept responsibility for this.

End result is that we have damaged and missing items and fully intend to never use UPs again either personally or professionally. Indeed on showing the damage and details to some friends and my employer it is highly likely that many of those will use other firms instead. What would have cost UPS a few hundred dollars in goodwill is now likely to cost them thousands in the future as I will go out of my way to never use them again.

Looking back at historic shipments I issue from work and personal I've used the company over 700 times in the last few years.So my satisfaction is every shipment I push to FedEx/DHL and USPS is one less dollar for UPS.

Original review posted by user Nov 11, 2013

Two chests shipped by UPS were destroyed in transit. UPs refuses to accept liability and bounces me to the local shipping agent, who bounces me back to UPS. UPS then took two items back for inspection and asked the agent what to do, they marked them as abandoned despite them being accepted as my property. end result family heirlooms lost and UPs doesn't care.

I paid and got screwed even when trying to follow their processes. Every time I ship now or a store offers to ship it will be by someone else. I will never, never use them again even if they are cheaper.

Review about: Company Policies.

Review #457107 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Ups?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
James
Arlington, Texas, United States #970840

You had how much weight in boxes inside the chests?

Those are cheap units you buy and put together at home.

They were nver designed or intended to be moved when full of contents.

Nick1346

Are you seriously joking?Did you think you packed that well?

There's no packing at all!!! You need to crate that with tons and tons of foam padding and pray to any all all deities to hope that gets there.

The only way you can ship furniture is taken apart piece by piece or on a moving truck.

I don't care how well you pack that, if you are shipping furniture UPS on truck, it is being transported by a single man with a cart.It will get dropped not carefully pushed.

So basically, you learned an expensive lesson that should have been common sense.

Sac-town
Sacramento, California, United States #938042

the ONLY complaint you need to file is with the court.

rehan
Faisalabad, Punjab Province , Pakistan #867286

The hardest part of picking among the numerous international shipping companies in Toronto the greater Toronto area is which to say no to and which to say yes to and put your trust in. Some very important things to keep in mind before picking a company and determining whether they are professional or not and reliable is being aware of what the requirements and rules and regulations involved with what you plan on shipping

tomdavies99

UPS managed to find a return one of the abandoned items.Unfortunately it was damaged even more on return to us as they also apparently failed to pack it properly.

Their packaging was to a lower standard than our own! When we called them about it we were told that they would not open up another complaint and essentially that there was nothing they would do despite the damage now being far worse than originally. We got FedEx to ship another chest to us, packaged the same way and it arrived intact, so this is definitely a UPS care issue. I've also got it confirmed at work that we can now use FedEx for international shipping.

Ultimately with all of the Christmas deliveries we've made to family abroad and for ourselves here we totaled up over $700 in shipping costs that we've managed to 'avoid' spending with UPS.

I've also shipped four packages of Server and Network hardware via other transporters so I'm pretty sure it has already cost this company for more than it would have done to make this right.Given that their response and actions here have been pretty hypocritical the one good thing is that every time I send or receive a package that has a name other than UPS on I get some satisfaction.

reasoning
#745897

yeah the conveyor belts can't read fragile, you clearly aren't the customer if you are referencing the "shipping agent" whoever the customer was, was contacted and they said they didn't want the items back so..... and copiously labeled?? perhaps some serious detail to 3in structual around the item would have worked much better.

tomdavies99

The packaging was 5 ply shipping wrapping and the chests were copiously labeled as fragile.We expected cuts and scrapes but not complete structural failure or penetration damage that even Polystyrene would have been hard pressed to avoid.

In addition the carful handling we requested was completely ignored.

Worse still is that good sent for inspection where then abandoned and when one item was returned UPS further damaged it and packed it far worse than we had.

Basic motto is don't use UPS to ship your own stuff, ever...

Sam
Birmingham, Alabama, United States #741753

Cardboard placed on top of it and then shipped is really not proper packing. From what the pictures show, no matter who you would have used the items would have been damaged.

You May Also Like

Ups Delivery Service Review Ups "...driver left the package in the pouring rain, it was not placed in a protective plastic bag, nor did the driver knock on my door..." Read more Ups - Terible Service Ups "UPS are a bunch of cheap crooks. As you can see by the attached photos. they deliberately trashed my order. Now reading the reviews, I can see that they are..." Read more Ups Delivery Service Review Ups "Ridiculous delays in shipping, packaging that is clearly labeled "FRAGILE" on all sides of the box is NOT being taken note of, many packages arrive smashed. I have witnessed drivers..." Read more Ups Express Saver Review Ups "Such an inhumane unprofessional setvice. I used UPS to srnd a very important official and confidential letter. A simple one page document and it arrived ripped (torn), with a torn..." Read more Red Roof Inn Room Elyria Ohio Review Red Roof Inn "I walked into the bathroom that was too small to use and close the door. I went to pull the door away from the tub/shower,and the bottom of the door..." Read more Viribright LED Light bulb must be used less then 3 hours day to guarante 3 year warranty Viribright "On the Viribright website it says:" Viribright’s LEDs are specially engineered and tested to last an astounding 25,000 hours. When operated 3 hours a day the Viribright LED can last..." Read more Southern Motion Furniture - Cushion collapses Southern Motion Furniture "One footrest broke in one day, was a clanging/hard thump when closing the last little bit. This MAY has occurred from the delivery. The collapse of the seat cushion &..." Read more Vitalchek - DO NOT USE THIS COMPANY!!!! Vitalchek "I needed a certified copy of our Marriage Certificate quickly for proof of my husband's eligibility for benefits on my employer's plan. I began searching online for the best way..." Read more