My company shuts down for a week during Christmas, so figuring I had time to do work around the house I ordered three items for delivering during this time. All companies choosing UPS to ship, they all arrive at Santa Fe NM and show via tracking the packages are out for delivery. Wait at home and no package.
So I finally called and UPS told me you will have to wait till next week to get your packages as we aren't going to deliver until1/3/2012. So UPS is sitting on the packages even ones which were second day air and told me tough. I told them I won't be home then and they didn't respond, just put me hold. So now I'll have packages sitting o n my porch for week. I hate this company. I have many times before sent late delivered packages back to the shipper.
A true example of the "Power of Brown" or we have your money and we don't care about the real customer, the person who buys the merchandise.
Product or Service Mentioned: Ups Customer Care.
Monetary Loss: $50.