Seller paid for shipping and glass was damaged in box. UPS states that unless they can look at the package, they won't insure.
They waited 2 weeks to contact me, and though I took pictures of the box and all labels, they won't reimburse for the damage or reimburse seller for the insurance. After UPS telling me they would call me back after I complained, they didn't and when I called I was on hold another 10 minutes while I waited for a supervisor.
Don't use UPS and don't use their insurance if you do. They have no integrity as a company!
Monetary Loss: $300.