I tried to do the decent thing and contact UPS through it’s own Customer Service email. Unfortunately, the only email I could locate for UPS was the prefab kind, popular with large companies and politicians, requiring the customer to designate categories and specific topics. My “Support Category” is “Pissed Consumer” and my “Support Topic” is “Really!” Neither of those options appear on your drop-down menus. Therefore, “Pissed Consumer” seems the appropriate vehicle for venting my disquiet.
I live in a locked apartment building. Last Wednesday (August 14) late in the afternoon I found a “USP InfoNotice” on the hallway floor in my building. (InfoNotice Number 9342 1955 055 8.) The notice said a second delivery attempt would be made the following afternoon. I telephoned UPS to verify this. The next day, the day of the second scheduled delivery, I phoned UPS late in the afternoon and was assured the delivery was on its way. I sat on the front steps of my apartment building from about 6:30 to 8:15 in the evening. When the package didn’t arrive, I phoned UPS again and was informed by the friendly recording that a delivery attempt had been made at 6:56 P.M.
At 6:56 I was on the front steps of my apartment building.
Two men were working in an apartment facing the street with a sliding glass door opened showing a wide view of the street. Neither they nor I saw any UPS personnel. There was no new UPS InfoNotice. There was no attempted delivery. I wasted an entire afternoon and most of an evening waiting for a delivery that did not come. I could not afford to waste another day sitting outside on the steps, so I called UPS and arranged to have the package delivered to a different address. I was informed I had to pay $6.00 for the change of destination.
I’m an understanding soul. Maybe the delivery person had a hot date, or a sick mother or something. But that I should have to pay $6.00 for someone else’s failure adds insult to injury. I can forgive the injury, but not the insult. Waive the $6.00.
Review about: Ups Delivery Service.
Monetary Loss: $6.