Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

Created a shipment using my UPS Billing account - UPS Simple Rate. Dropped package at UPS store with no issue - published charges were approximately $77 shipping Next Day Air Saver.

Notification from my bank of a $2,621.12 draft from UPS. Pulled up the invoice - package dimensions were changed and charges were added - without notifying me. After finally getting my sales rep (DeCole Holmes) on the phone, I was told that the charges would be refunded because the package was picked up June 18th but was not delivered until June 22nd - obviously not Next Day Air Saver!! I was told a supervisor would call me later that day to process the refund.

It has been over a week - no phone call from a supervisor. Ms.

Holmes is 'out of the office', Facebook post and private message with the same response 'someone will call you'. Meanwhile, my bank account is short $2600 for a package that took FOUR DAYS to be delivered!!!!!!!!!!


User's recommendation: Use a different shipper - there is no help with UPS if you have an issue.

Monetary Loss: $2621.

Preferred solution: Full refund.

Location: Ocean Isle Beach, NC 28469

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

UPS Reviews

  1. 1747 reviews
  2. 393 reviews
  3. 168 reviews
  4. 54 reviews
  5. 55 reviews
UPS reviews