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1.9
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UPS assigned a tracking number to my package and the information was only updated once. The original update reflected that the package had been shipped but no other updates were noted 6 days later.

It does no good to have a tracking number if UPS is not going to keep the status updated. I have experienced this with UPS on several occasions and the problem remains. This issue needs to be corrected as customers need to have the ability to track their packages.

I called the UPS Customer Service office and was connected with someone who speaks with a foreign accent and I couldn't understand what she was saying. I understand having to employ people who can address those customers who do not speak English but they also need to have people who can effectively communicate with English speaking customers.

Reason of review: tracking data not updated.

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