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Customer service
Tracking Tool

I asked my secretary to send some keys to me from Virginia to Connecticut. Unfortunately, she sent the keys by UPS and requested a signature.

UPS delivered, one day late, and because no one was available to sign, left a note, which was the correct procedure.

I spoke to my secretary and she asked UPS to hold the package for pick-up by me. UPS told her the package would be held for the next five days.

This morning, I called UPS (the phone-tree reminds me of fingernails on a chalk board) and confirmed that the package was at the distribution center. I drove 45 minutes to the center to be told, "Oops, the package was put on the truck. You can come back tonight or tomorrow." The window clerk was smarmy and uncaring.

Needless to say, I was irate. My later conversation with a superior from the center did not go much better. A perfunctory apology, but no solution.

I have instructed my secretary to toss out all of the UPS materials and to never again use UPS on my behalf.

Reason of review: Problem with delivery.

I didn't like: Poor customer service, Customer service agents, Delivery.

Company wrote 0 private or public responses to the review from Jan 15, 2015.
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