Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

Had to chase down the driver of my package for several day because they would not change the shipping address of my delivery to one of their access points. These access points, when they do work, charge you for keeping the package for you.

If your package requires signature authorization it is very difficult to receive when you have to be at work. They do not cater to the receivers, only the shippers. When I visited the depot to receive my package, either the driver wasn't there or they had already returned to sender.

Not to mention that the staff manning the window is very rude. It makes you feel defeated after you've rushed through traffic to get your package only to end up empty handed.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Full refund.

I didn't like: Unprofessional and rude behavior, Package not delivered, Slow delivery.

Company wrote 0 public responses to the review from Mar 22, 2016.
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