State: Illinois City: Chicago Clear all filters (65 of 5166 reviews match)
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On 10/17 I received a notice that my package will be at one of access points. I called om 10/18 (Because I had to work and could not call them earlier) to transfer the package to another access point or UPS store because the current one has the same business hours as...
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#940288
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Ups Vehicle Driver Review

I had a driver steal my package yesterday and the supervisor from the local office tell me to deal with it and call amazon to replace it. I call corporate and they explained its perfectly fine for them to steal packages because of the partnership with amazon. No solution even from corporate and the supervisors are disrespectful.
#906455
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I have had an experience that is unbelievable! I payed 18.00 to have a small less than 1 pound tied to my gate this package was supposed to be rushed air service. I find my little package tied to a gate which tracking said it was delivered at 9:13 am . This is a ripoff...
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1.2
#840762
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Ups Shipping Review

Use FedEx, a block away. This UPS is incredibly unprofessional. First they mixed up two packages and sent them to the wrong place. They blamed me for the mistake. Then i was given an incomplete return label. Now my phone calls and messages are being ignored.
1.0
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Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
#819761
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I find it really frustrating that ups continues to choose to not leave my packages inside my building in addition to deciding I should have to pick them up rather than trying again the next day where I could leave a signature. Honestly if I wanted to go pick up my...
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1.0
#805000
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I shipped two boxes through UPS. When I received them, one of the boxes was in a completely different box with all of my stuff just dumped in several smaller boxes. Some of my items were broken, and some of them were ruined because they were covered in some oily fluid...
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#728807
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Third class service. I am completely frustrated with them. Wasted 3 hours in just talking with customer care. They do not care at all about customers. Actually they do not bother and top of that their delivery guys are pain in the a**. I called customer care 7 times...
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1.0
#690185
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When delivery arrived, I -an intern- was unsure on whether I was allowed to sign for the package. I had just turn of age, so I knew that I was legally allowed to sign it; however I was unsure whether I could sign for business affairs. While asking my boss whether I...
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Anonymous
Anonymous

Driver's are given two minutes per location to make a delivery, regardless of the number of packages being delivered. Also, seeing that your boss seemed to think you were bei...

I liked
  • Deliver it in good shape
  • Transport time
I didn't like
  • Poor attitude from drivers
  • Unprofessional and rude behavior
  • Poor customer service
#645400
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I organised for ups to collect a package from a hotel in San Fran and overnight it to me in Chicago. I paid extra for a saturday delivery. I arranged it through the 1800 call centre. The tracking did not work so UPS call centre confirmed it had been collected....
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1.0
I didn't like
  • Misinformation
  • Poor customer service
  • Let me down
#621237
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I've been dealing with UPS for about 8 years now and I've always thought that they were a reputable firm but the past two years have been total 180 for this company. They don't seem to care for their business accounts anymore. For the past few months, they have been...
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1.0
I didn't like
  • Customer service agent
  • Incompetent delivery driver
  • Unethical business practices
#615684
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