State: Illinois City: Chicago Clear all filters (65 of 5332 reviews match)
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On 10/17 I received a notice that my package will be at one of access points. I called om 10/18 (Because I had to work and could not call them earlier) to transfer the package to another access point or UPS store because the current one has the same business hours as...
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Company wrote 0 public responses to the review from Oct 20, 2016.
#940288
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Ups Vehicle Driver Review

I had a driver steal my package yesterday and the supervisor from the local office tell me to deal with it and call amazon to replace it. I call corporate and they explained its perfectly fine for them to steal packages because of the partnership with amazon. No solution even from corporate and the supervisors are disrespectful.
Company wrote 0 public responses to the review from Aug 24, 2016.
#906455
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Ups Delivery Service Review from Chicago, Illinois

I have had an experience that is unbelievable! I payed 18.00 to have a small less than 1 pound tied to my gate this package was supposed to be rushed air service. I find my little package tied to a gate which tracking said it was delivered at 9:13 am . This is a ripoff UPS don't care and Sears parts said its UPS! Bottom line I payed for a service I didn't get! Next time I will use Postal service or I will find someone else to order from!!!! Never too old to learn!
Company wrote 0 public responses to the review from May 03, 2016.
1.2
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
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Turnaround Time
Value for money
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#840762
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Ups Shipping Review

Use FedEx, a block away. This UPS is incredibly unprofessional. First they mixed up two packages and sent them to the wrong place. They blamed me for the mistake. Then i was given an incomplete return label. Now my phone calls and messages are being ignored.
Company wrote 0 public responses to the review from Mar 30, 2016.
1.0
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Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
#819761
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I find it really frustrating that ups continues to choose to not leave my packages inside my building in addition to deciding I should have to pick them up rather than trying again the next day where I could leave a signature. Honestly if I wanted to go pick up my...
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Company wrote 0 public responses to the review from Mar 07, 2016.
1.0
#805000
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I shipped two boxes through UPS. When I received them, one of the boxes was in a completely different box with all of my stuff just dumped in several smaller boxes. Some of my items were broken, and some of them were ruined because they were covered in some oily fluid...
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Company wrote 0 public responses to the review from Nov 04, 2015.
#728807
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Third class service. I am completely frustrated with them. Wasted 3 hours in just talking with customer care. They do not care at all about customers. Actually they do not bother and top of that their delivery guys are pain in the a**. I called customer care 7 times...
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Company wrote 0 public responses to the review from Aug 27, 2015.
1.0
#690185
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When delivery arrived, I -an intern- was unsure on whether I was allowed to sign for the package. I had just turn of age, so I knew that I was legally allowed to sign it; however I was unsure whether I could sign for business affairs. While asking my boss whether I...
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Company wrote 0 public responses to the review from Jun 04, 2015.
Anonymous
Anonymous

Driver's are given two minutes per location to make a delivery, regardless of the number of packages being delivered. Also, seeing that your boss seemed to think you were bei...

I liked
  • Transport time
  • Deliver it in good shape
I didn't like
  • Unprofessional and rude behavior
  • Poor attitude from drivers
  • Poor customer service
#645400
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I organised for ups to collect a package from a hotel in San Fran and overnight it to me in Chicago. I paid extra for a saturday delivery. I arranged it through the 1800 call centre. The tracking did not work so UPS call centre confirmed it had been collected....
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Company wrote 0 private or public responses to the review from Apr 12, 2015.
1.0
I didn't like
  • Poor customer service
  • Let me down
  • Misinformation
#621237
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Contact Ups

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
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I've been dealing with UPS for about 8 years now and I've always thought that they were a reputable firm but the past two years have been total 180 for this company. They don't seem to care for their business accounts anymore. For the past few months, they have been...
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Company wrote 0 public responses to the review from Mar 31, 2015.
1.0
I didn't like
  • Customer service agent
  • Delivery
  • Unethical business practices
#615684
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