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UPS in Vancouver, British Columbia - Do not use

1.0
Details
received an email telling me pkg would be delivered next day. stayed home ALL DAY LONG taking time off work to wait. because they cannot even tell me if its morning or afternoon. no package was delivered. no failed delivery notice. no one came to my apartment. and no help from so-called customer service. why did driver not even attempt delivery and has no proof of delivery, but they believe him and not the customer? why is it my word against the driver's? why can't ups deliver packages?
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Review
#1709100 Review #1709100 is a subjective opinion of poster.

UPS in Bloomington City, Illinois - I Paid Them $17 To Rob Me

1.9
Details
Sent in my Nintendo Switch Joycons and Pro Controller for repair over a week ago, totaling $332. Nintendo confirms they never got them, UPS' tracking only shows that I created the label, yet the lady said it was delivered on 11:54am last Wednesday, which Nintendo confirms is a lie. I was robbed of $332 of my property because I trusted UPS to do their job. I am fresh out of 2 years of college, I don't have the money to replace $332 of my hard earned, yet now stolen goods. $17 and my trust for them to do their job, just for them to rob me. Clap. Clap. Clap.
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Review
#1616209 Review #1616209 is a subjective opinion of poster.
Service
Ups Two Day Delivery Service
Pros
  • Store location
Cons
  • Theft
  • No solution to problem
  • Not delivered on time
Reason of review
Problem with delivery
Loss
$349
Preferred solution
Full refund of the total cost of my items shipped, plus the price of my shipping payment
Tags
  • lied
  • liars
  • Stole From Customer
  • Theft
  • Thieves
  • Stealing
  • Lie About Delivery Attemps
  • Thieves And Liars

UPS in Bloomington, Illinois - I Paid Them $17 To Rob Me

1.6
Details
Sent in my Nintendo Switch Joycons and Pro Controller for repair over a week ago, totaling $310. Nintendo confirms they never got them, UPS' tracking only shows that I created the label, yet the lady said it was delivered on 11:54am last Wednesday, which Nintendo confirms is a lie. I was robbed of $310 of my property because I trusted UPS to do their job. I am fresh out of 2 years of college, I don't have the money to replace $310 of my hard earned, yet now stolen goods. $17 and my trust for them to do their job, just for them to rob me. Clap. Clap. Clap.
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Review
#1616204 Review #1616204 is a subjective opinion of poster.
Service
Ups Two Day Delivery Service

UPS in Maywood, Illinois - Theft

1.4
Details
phone caller said he was from Homeland security and package needed country of origine placed on it. Phone number was false, but UPS was called and they stated package was being sent back to US customs, then sender called and UPS office says they do not know what hold up is with package.
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Review
#1613458 Review #1613458 is a subjective opinion of poster.
1.0
Details
UPS give false scan information. I have package that arrived in Addison, IL on Friday 4/5/19 and was to be delivered by the end of the day according the UPS Tracking information. The package never arrived. On Sunday 4/7/19, I received an email with a new delivery date...
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Review
#1509642 Review #1509642 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1061
Preferred solution
Deliver product or service ordered
1.2
Details
UPS is horrible! I ordered electronics for my son; VERY EXPENSIVE! As I tracked it, it says it required a signature; perfect I thought . But when I tracked it on the expected delivery date.... It says that it was delivered! I am beyond pissed right now. And the name of...
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1 comment
Anonymous
#1648606

What a joke. There is no more customer service. They have now updated their system so that it hangs up on you if you ask for a real person and don’t want to use their automated system.

Review
#1476015 Review #1476015 is a subjective opinion of poster.

UPS in Chicago, Illinois - Failure to process damage claim properly

Shipped insured piece of musical equipment. When reaching destination, item was damaged. Buyer and seller have been trying to get UPS to resolve claim for 1.5 months with still no payment as of 1/20/2019. Will never use UPS again. Findings from corporate: 1) Instrument not packed properly 2) Damage claim protocols not followed by receiving or sending UPS Stores. 3) Owner of sending UPS Store abdicated responsibility and allowed subordinate inexperienced clerks to manage claim. 4) Once complaint submitted to corporate, owner of sending UPS Store appeared to retaliate by obstructing and delaying payment 5) Item shipped 12/8/2018, Damage reported 12/14/2018, claim approved for payment by corporate 12/22/2018, still awaiting payment ($1,000) on 1/20/2019. Owner of UPS Store, 17 Jct. Drive, Glen Carbon, Illinois, Jerome Kellerman refuses to return calls to me on status.
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Review
#1452179 Review #1452179 is a subjective opinion of poster.
Service
Ups Claim
Reason of review
Problems with payment
i recently said yes to my child getting a dirt bike, and it came today in a box that was ripped, the metal frame the bike was shipped in was broken and bent, and part of the bike was sticking out. but prior to me realizing this the driver said sign here on the paper...
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Review
#1410907 Review #1410907 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

UPS in Hodgkins, Illinois - Unspecified delays

1.0
Details
WHAT THE HECK IS WRONG WITH YOUR FACILITY IN HODGKINS, IL???? Every time a package is 'delayed' it is there. Is there a zombie apocalypse in suburban Chicago right now? A nuclear bomb get dropped? Why do packages enter your facility and just sit for days? Deliver the *** packages. And as to this being 'peak season' - Fed Ex and USPS have gotten everything to me right when they said they would. Did Black Friday or Cyber Monday just get invented this year? Did the Christmas holiday - and it's associated shopping - suddenly switch days or months? You've been screwing up for three years running! Get your act together. I will never buy anything that requires me to ship with UPS again!
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Review
#965998 Review #965998 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

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1.4
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UPS in Chicago, Illinois - The worst delivery service and customer service!

On 10/17 I received a notice that my package will be at one of access points. I called om 10/18 (Because I had to work and could not call them earlier) to transfer the package to another access point or UPS store because the current one has the same business hours as my work hours and there is no way for me to collect eh package from them (and it is literally across the street from my home, but I work far and before work they are not open yet). So the lady told me that since it did not require signature (why the *** didn't they leave it by my door?!?!?!!?) they can redeliver tomorrow to my address (how about that they should've done that in the first place). Well the next day I didn't see the package, today I will not get that too, and most likely tomorrow! Why? Because it takes 48 hrs to process redeliver request!!!Across the street!
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Review
#940288 Review #940288 is a subjective opinion of poster.
Service
Ups Two Day Delivery Service
Reason of review
Problem with delivery
Loss
$260
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Service By Ups