A week ago I received an exception notice bc we had 2 days of bad weather in Dallas. Today I spent 20 min trying to get an update from customer service.
The supervisor I finally spoke to said I needed to be more patient. The Mesquite facility has "thousands" of packages to sort through so I'm not the only one waiting. Our "severe weather event" as he called it was two weeks ago... For two days.
The supervisor said I would get my box "when I got it" & he- nor anyone else anywhere at UPS had different info.
I live in Dallas. Apparently I should call them directly & work it out.