I can't say how horrible the service from the Franklin Park, IL location has been on every level.
Not joking here, every single package that gets delivered to me via UPS there is an issue. All involve me waiting over an hour AND THEN they tell me they can't give me my package now I called 20 minutes after the package was supposed to be delivered and this was at 2pm. I immediately called the Franklin Park, IL location directly to talk to them, they said they will put the package on hold and that I can pick it up at 7:30 when the truck arrives.
I get there at 7:30 pm and sign their bogus sign in sheet. I wait...and wait...I was told they were just waiting for someone to run and fetch it...so I continue to wait...and wait... 50 minutes later the same lady comes up and says "its on sort" would you like to come back tomorrow to pick it up...DUH, I want it today like I discussed 5 hours ago and was told I could.
Apparently someone messed up big time over there and refuses to admit it. This is the common experience with UPS at Franklin Park, IL. Instead of making me wait close to an hour to tell me this BS.
Product or Service Mentioned: Ups Pick Up Service.