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Shipped my pregnant niece a "baby box" disregarding her request not to do this until the second trimester.The box was run over by something very large.

It destroyed the integrity of the box and contents but left the perimeter intact enough to handle so they delivered it anyway. There was so much obvious damage, the delivery person didn't even knock. 2 tea cups reduced to shards which permeated the baby clothes, mangled books. For the next 7 months she will remember this as a bad omen; her original fear.

I will never be trusted again.How could you do this?

This reviewer shared experience about damaged or defective and wants this business to "agree to never again deliver damaged packages. they should be returned to sender and a claim filed. no one wants their gifts delivered if damaged. no one!". The author is overall dissatisfied with Ups. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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