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I ordered a package a week ago and shipped it using UPS. Because the package is coming to Canada form the US I got charged for duty and taxes which is to be expected.

The problem is there is no easy way to pay for it, all I got was an email saying I owe them money with zero indication of how to pay for it. So far I've had to make 3 different accounts on their website to get to the billing feature but once I got there I still couldn't find a way to pay for it. All I ask is for a way to pay them so I can receive what I've shipped without jumping through hoop after hoop.

You'd think a company pulling over 50 billion a year in revenue could come up with a streamlined way of giving them your money but no. Never plan on using them again.

Reason of review: Problems with payment.

Preferred solution: LET ME PAY YOU.

Company wrote 0 public responses to the review from Jan 27, 2016.
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Anonymous
#1101909

I have given the driver a check or MO at time of delivery the few times I have owed any Customs charges.

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