Saltville, Virginia
Not resolved
3.3
Details
Customer service
Tracking Tool
Website
0 comments

Update by user Jul 01, 2016

This matter has been resolved. The lady who called me back was very helpful.

Original review posted by user Jun 30, 2016

My packages keep getting delivered to the wrong address, this is a constant thing, I actually started having my packages delivered to my parents house, because my neighbor kept getting my packages and sometimes I wouldn't see them for days. Now the same thing is happening at my parents home.

I was tracking a package today, it was marked as delivered, and no package at my home. Called customer service and was told that I will have to file a claim with Amazon...because their delivery man obviously can't do his job and deliver to the address on the package.

I once again told the rep that this has happened before and we need to get this resolved or it will keep happening, as I receive a lot of packages. Nothing was resolved even though this consistently happens.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: poor customer service and consistent delivery issues. .

I didn't like: Drivers inability to read address label, Lost package, Communication issues with customer service.

Company wrote 0 private or public responses to the review from Jun 30, 2016.
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