I will NEVER have anything shipped to my business office again! UPS has a policy that any packages shipped to a business require a signature, despite the fact that I don't have regular business hours.
After 3 attempts, UPS sent my package 30 miles away to their distribution center and then finally sent it to a UPS store/Access Point that I had to pay extra (on top of the shipping costs I had already spent). When I was able to pick the package up at the Access Point, they asked for my driver's license and then told me that I didn't have a package there because my home address didn't match my business address that was on the package. When I asked them to look under the business name, low and behold my package was there but I had to give some sort of identification that I was who I said I was and my business was my business...thank goodness I had an old business card with me, because my new business cards were in the package I was picking up.
I tried talking to a supervisor at UPS who was no help.
I tried emailing customer service who were no help. There is no customer service what-so-ever!
Product or Service Mentioned: Ups Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $7.
Preferred solution: Full refund.